P-E Corporate Services SA (Pty) Ltd Management Consultants
Total Quality Management
A three-day course for middle managers, dealing with essential concepts and techniques for the effective management of quality in all industries including service industries.
The quality of your products or services can be an asset or a liability. It can build an enviable company image, or destroy it. It can be shockingly expensive or produced at a competitive cost advantage.
Although generally recognised as of critical importance, quality is often at the bottom of most manager’s priority list.
Reasons include the fact that many organisations fail to hold management responsible for quality and that managers themselves not only lack and techniques to implement the TOTAL QUALITY MANAGEMENT – but also an understanding of the effective management of all variables which will impact on the quality of products and services.
What Delegates will learn . . .
Delegates will leave this programme with an understanding of quality in it’s broadest sense and with the necessary management tools and techniques to more effectively manage quality in the workplace. The course is essential for delegates of those organisations which wish to implement Total Quality Management.
Course Content
- The fundamentals of quality
- The major philosophies and approaches
- Defining quality within market and organisational context
- Defining quality roles and responsibilities
- Leadership within the quality management context
- Defining strategies and tactics
- The cost of quality
- Planning for quality
- Needs assessment
- Quality improvement techniques and approaches
- Problem-solving
- Control considerations
- Statistical process control
- Implementation management
- Training for quality
- Transfer of philosophy and awareness
- Evaluation considerations
Right of admission reserved
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